Name:            Kishore Balakrishnan

Sex:             Male

Marital Status:  Married (since June 1999)

Date of Birth:   25 November 1971

Nationality:     Indian Citizen
                 Permanent Resident of Singapore

Email:           kishore@carnatic.com

Objective:       To apply continuous improvement (KAIZEN) in all aspects of life.


Education:       M Sc in Computer Science, 1991 - 93,
                 Madurai Kamaraj University, Madurai, India

                 B Sc in Computer Science, 1988 - 91,
                 Nallamuthu Gounder Mahalingam College, Pollachi, India


Industry
Experience:      9 years

  SAP

                 SAP AG, Walldorf - Apr 2001 till date

                 SAP Malaysia, Kuala Lumpur - Feb 2000 till Mar 2001

                 SAP South Asia Pacific, Singapore - Aug 1995 till Feb 2000   

                   3.5 yrs : MM Post Sales Customer Support,
                   2.5 yrs : PP Post Sales Customer Support, 
		   1 year : IS-Oil Downstream Post Sales Customer Support
		   1 year : Automotive Industry Support including
                              Presales/Project/Postsales Support
                   1 year : Developer, Development Discrete Industries

                 from April 2001 till date: Developer, SAP AG, 
                   Role: Project Leader - Product Process Confirmation 
                                         (High Volume Backflush)

                 from October 1998 till March 2001: Senior Consultant of the 
                 Regional Industry Group, Industry Business Unit Automotive
                 Job responsibilities include
                   * regional sales and pre-sales activities
                   * strategic implementation projects
                   * product roll out / roll in 
                   * internal and partner product support

                 During this time, I 
                   * was involved in the implementation of R/3 at PROTON in Malaysia, 
                   * supported project at Mercedes Benz Group Indonesia, 
                   * was a member of a Dealer Access Network add-on
                       development at TOYOTA Australia
                   * performed world-wide Development Support for the PP 
                       Repetitive Manufacturing module
                   * gained automotive industry experience / requirements in
                       all areas - OEMs, Suppliers, Dealers
                   * supported implementation of SAP Vehicle Management System
                       at DaimlerChrysler in Asia
                   * reviewed project at GM Shenyang (China)
                   * was member of pre-sales team at GM Japan


                 from August 1995 to October 1998:
                 Regional Support Center - Product Leader
                 Job responsibilities are to provide Support to Customers which 
                 include 
                   * understanding the problem precisely, 
                   * reproducing the case in an internal system, 
                   * comparing (debugging) the programs
                     at customer systems to provide the relevant solutions. 

                 Apart from the above, tasks performed are
                   * mentoring new colleagues
                   * testing new releases before general release and proactively
                     during daily support activities
                   * suggesting development requests to enhance the 
                     R/3 software and internal support processes

                 During this time, I have acquired 
                   * strong ABAP debugging skills
                   * General trouble-shooting, problem solving skills                 
                   * proficiency in PP, MM customising and tables
                   * familiarity of PP, MM, SD module programs,
                     interfaces and generally the ABAP/4 work bench
                   * technical german language skills to understand 
                     coding and comments 

                 Selected from the team during two years consecutively
                   to attend the Customer Support Round-table at San Francisco
                   and Munich





  MINX           from January 1994 to August 1995: CSSL Singapore
                 Associate Consultant - technical support, implementation
                 assistance (including training) for a mid-range MRP II 
                 software developed in the USA

                 Software Development and Enhancement in ANSI Standard 'C'
                 Lead several development and enhancement projects and the
                 major ones were:
                   * Change of all the programs to incorporate the Goods &
                     Services Tax (GST) introduced in 1994.
                   * A project specific MRP program
                   * Re-write of a significant portion of MINX to render it a 
                     Multi-Currency system with facilities for multi-
                     currency General Ledgers, Inter-Currency dealings.
                 


Technical
Skills:          
  Languages:     ABAP, HTML, PHP, C, LISP, PROLOG, Pascal, COBOL
  RDBMS:         mySQL, I-SQL, C-ISAM
  OS:            AIX, HP-UX, NT 4.0, Mac OS X, Windows XP


Interests &
Activities:      Music, a favourite pass-time
                 Understanding the WWW
                 Knowledge Management
                 Webmaster of http://www.carnatic.com
                 Blood Donor since 1988
                 Table Tennis and Badminton